1. Introduction

We (“The One Labs”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [theonelabs.co] and make a purchase.

2. Information We Collect

We collect several types of information:

• Personal Information: Name, email address, phone number, shipping address, billing address.
• Payment Information: Payment method details (collected via our payment processor; we do not store full credit card details).
• Order Information: Products you order, order history.
• Usage Data: How you interact with our website, pages visited, device information, IP address.
• Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to track site usage, and to provide personalised experiences.

3. How We Use Your Information

We use your data to:

• Process and fulfill your orders (shipping, billing, payment).
• Send you order confirmations, shipping updates and related customer service messages.
• Improve our website, products and services.
• Send you marketing communications (only if you opt-in) like newsletters, free guides, and special offers.
• Monitor site usage and improve user experience.

4. Disclosure of Your Information

We may share your information with:

• Service Providers: Payment processors, shipping companies, third-party logistics, customer service platforms.
• Business Partners: For co-marketing or similar partnerships 
• Legal Requirements: When required by law or to protect our rights (e.g. fraud prevention).
• Analytics Providers: For behavioral analytics, website tracking.

5. Data Security

• We implement appropriate security measures to protect your data.
• However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

• We will retain your personal data only as long as necessary for the purposes listed above or to comply with legal obligations.
• If you close your account, we may retain certain information (like order history) for accounting or legal purposes.

7. Your Rights

Depending on your jurisdiction, you may have the rights to:

• Access your personal information.
• Correct or update your information.
• Delete your information (subject to retention requirements).
• Opt-out of marketing communications.

8. Cookies & Tracking

• We use cookies to remember your preferences, to analyze site performance, and for marketing purposes.
• You can control the use of cookies through your browser settings. However, disabling cookies might impact parts of the website’s functionality.

9. Third-Party Links

• Our site may contain links to third-party websites. We are not responsible for the privacy policies or practices of those sites.
• We encourage you to read the privacy policies of any third-party websites you visit.

10. Children’s Privacy

• Our website is not intended for children under the age of 18. 
• We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

• We may update this policy from time to time.
• We will notify you about significant changes by posting the new policy on our website with a revised “Last updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

Email: team@theonelabs.co.